I've been looking at 'The Citizen' news journal published by Citizen's Advice. Glad to see it led by a foreword they kindly asked me to write. Its inclusion helps to symbolise the emerging importance of the new and ever stronger relationship that will exist between trading standards and Trading Standards Institute with Citizen's Advice and CABx together with Citizen's Advice Scotland.
This is the new world being prompted by the 'consumer landscape' proposals of Vince Cable and his BIS team. First we need to secure the future of the successor service that CAB will have to construct from Consumer Direct. This has become part of the backbone of trading standards and cannot be lost.
It is clear to me though that from the top down Citizen's Advice and CAS are as determined as we are to see an even better successor in place by April 2012 latest. The new chief executives of both organisations and their teams continue to impress and that was reinforced when I met again with Gillian Guy at Citizen's Advice yesterday. She clearly has all the right qualities to lead her organisation into its extended future and also to help lead their new partnership with trading standards.
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